全职 ASSISTANT FRONT OFFICE MANAGER 工作, 薪水 up to MYR 4,000, RIMBUN DAHAN SDN. BHD. C/O THE KASTURI RESORT Pahang 公司招聘中 - Ricebowl

The Kasturi is a five-star low-density luxury resort in Cherating, Pahang. Situated on the northern tip of Chendor Beach with 800 metres of seafront, the 15-acre coastal forest site is designed to attract guests seeking a premium hospitality experience that connects to nature and environment.

The resort is laid out along the beach with most being individual chalets, each with a private pool and deck. A principal objective was to afford unimpeded sea and forest views to every chalet. The solution is a linear development along the beach with the main facilities at the northern end of the site.

Job Description:

• Assist in managing the daily operations of the Front Office Department.
• Ensure smooth check-in and check-out processes.
• Monitor daily room status, arrivals, departures, and room availability.
• Ensure all guest requests and enquiries are handled promptly and professionally.
• Supervise Front Office staff during shifts.
• Assist in preparing duty rosters and work schedules.
• Conduct daily briefings and communicate operational updates.
• Train, coach, and monitor staff performance.
• Ensure staff comply with grooming, attendance, and company policies.
• Handle guest complaints and resolve issues efficiently.
• Ensure high levels of guest satisfaction.
• Prepare daily operational reports.
• Monitor cash handling and billing procedures.
• Promote room upgrades and resort services.
• Assist in maximizing room occupancy and revenue.

Education:

• Diploma or Bachelor's Degree in Hospitality Management, Tourism, or a related field.

Experience:

• Minimum 3–5 years of Front Office experience.
• At least 1–2 years in a supervisory role.

Skills & Competencies:

• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of IDS System (PMS).
• Strong customer service orientation.

Pay: RM2,900.00 - RM4,000.00 per month

Benefits:

• Additional leave
• Free parking
• Health insurance
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person