全职 System Engineer (MNB) 工作, 薪水 up to MYR 6,000, JOS (Malaysia) Selangor 公司招聘中 - Ricebowl

System Engineer (Microsoft & VMware Specialist)

What We Need From You

• This role supports a client enterprise environment and requires comfort working in data centre and operational IT settings while adhering to client site policies and operational guidelines.
• Candidate must possess Microsoft Certified certification.
• Candidate must possess VMware vSphere Certified certification (VCP or higher).
• Provide comprehensive server infrastructure support services on-site at the client's data centre in Cyberjaya during regular business hours.
• Provide remote support coverage for other designated data centres and regional offices as required.
• Ensure uninterrupted support by arranging for a backfill in the event of your absence due to unforeseen reasons.
• Troubleshoot and resolve hardware and software issues related to physical servers, virtual servers, and VMware vSphere infrastructure (MS Windows Server, Hyper-V, VMware vSphere ESXi, VMware vSphere vCenter, VMware vSphere SRM, VMware vSphere VROps).
• Install, configure, and maintain approved operating systems and system software.
• Conduct hardware and software upgrades as required.
• Perform quarterly capacity analysis, monitoring, and planning report (server resource utilization).
• Perform quarterly health checks on servers and provide action and remediation plans on any findings.
• Provide 24x7 monitoring support for Tier1 – Tier3 servers.
• Assist to ensure completion of security-related tasks, including fixing, firmware or kernel upgrade, hardening and patching (2nd level support only).
• Perform capacity clean up (housekeeping) to ensure server capacity is below threshold.
• Perform task based on the client's ticketing system.
• Assist for new IT projects such as server deployment, migration services, integration to monitoring/infra tools, server IT security scanning, end-to-end testing and day to day operational work (BAU).
• Assist on automation of current process related to the operating system (scripting based on the case provided).
• Able to work with other suppliers and product principals to resolve any problem related to Windows and VMware vSphere infrastructure.
• Engage professional advisory services from product principals for system improvements.
• Maintain VMware vSphere optimal infrastructure state at all times.
• Ensure SRM replication is in-sync state.
• Ensure and maintain VMware vSphere farm resources.
• Perform fail-over and fail-back of VMs under SRM protection and provide on-site standby during Live4Run or Disaster Recovery pre-test as requested.
• Assist in server provisioning as required, including preparing and maintaining VM templates (Windows).
• Perform P2V (Physical to Virtual) as needed.
• Perform recovery of OS and system files whenever required and requested.
• Perform quarterly OS restoration and backup restoration testing.
• Assist in backup and restoration activities including Disaster Recovery (DR) activities.
• Perform VMware vSphere security patches or hot-fixes and version upgrades (ESXi, vCenter, SRM, VROps/Aria).
• Assist the patching team on patching activities for Windows security patches or hot-fixes (Level 2 support).
• Perform system driver and firmware updates when required.
• Verify, comply and document the operating system servers' security settings for all servers, including any exceptions or deviations.
• Test the new release of system service packs, patches or fixes before deploying in production environment.
• Maintain and update the latest system service packs, patches or fixes.
• Perform end to end operating system upgrade based on the requirements.
• Perform hardening based on the client's security hardening checklist guidelines.
• Analyse and review system related logs and perform server performance tuning.
• Troubleshoot, analyse, recommend and resolve operating system problems.
• Manage problem escalation process with software and hardware principals on any system or server issue.
• Maintain latest inventory and documentations of all servers' specifications and software installed on the server.
• Provide documentation i.e. PM report, problem reporting (RCA) and analysis report as per identified format.
• Review, document and enhance current security configuration.
• Support the related Windows server software such as IIS, Microsoft cluster, Active Directory and DNS.
• Support the related VMware vSphere software such as vCenter, SRM and VROps.
• Perform full image backup (bare-metal) of server before performing PM and before installing any patches or hot-fixes to the servers.
• The supplier shall provide the license software/tools and the storage/disk to keep the server image backup (2 copies for each server) for 1 year.
• Notify the designated supervisor in advance if unable to come to work due to unforeseen reasons.
• Ensure compliance with IT security policies and procedures.
• Collaborate with local, regional, and group IT teams for problem resolution and escalation.
• Document support activities, including issue resolution and troubleshooting steps.
• Participate in team meetings and training sessions as required.

What You Need To Do

Working Time Schedule

• Workdays: Monday to Friday
• Work Hours: 8:00 AM to 6:00 PM
• Onsite Requirement: 8:00 AM to 6:00 PM (Immediate Response)
• Standby Requirement: 6:00 PM to 8:00 AM (1 Hour Response)
• Weekend Standby: Saturday & Sunday, 24 Hours (1 Hour Response)

Deliverables

• Quarterly reports on server capacity analysis, monitoring, and planning (server resource utilization).
• Quarterly system health check reports with action and remediation plans.
• Monthly reports on incidents resolved, problem resolution, and ticketing system updates.
• RCA (Root Cause Analysis) reports for critical issues as per identified format.
• Inventory and documentation updates for all servers' specifications and installed software.
• PM (Preventive Maintenance) reports on a quarterly basis (4 times a year).

Performance Metrics

• Server uptime and availability
• Number of incidents resolved
• Response time adherence (Onsite: Immediate / Standby: 1 Hour)
• VMware vSphere infrastructure health and optimization
• SRM replication sync status
• Timely completion of patching and security hardening activities
• Quality and timeliness of documentation and reporting
• User satisfaction and stakeholder feedback
• Overall performance of the server infrastructure

Pay: Up to RM6,000.00 per month

Benefits:

• Health insurance
• Professional development

Application Question(s):

• How much your expected salary?
• What is the duration of your notice period?
• Are you Malaysian ?

Education:

• Bachelor's (Preferred)

Experience:

• computer science, Information Technology or a similar field: 2 years (Preferred)

Work Location: In person