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Job Summary:**
We are seeking a highly skilled and experienced Senior Manager, Data Analytics to lead and optimize our data analytics initiatives. This role is crucial for driving data-driven decision-making across QSR Brands (M) Holdings Bhd, providing strategic insights to improve business performance and customer experience.
Job Responsibilities:**
- Lead and mentor a team of data analysts, fostering a culture of continuous learning and data excellence.
- Develop and implement data analytics strategies and roadmaps aligned with business objectives.
- Oversee the end-to-end data analytics lifecycle, from data collection and processing to analysis, reporting, and visualization.
- Identify key business questions and translate them into analytical problems, designing and executing appropriate analytical solutions.
- Utilize advanced statistical modeling, machine learning, and predictive analytics techniques to uncover actionable insights.
- Collaborate with various departments (e.g., Marketing, Operations, Finance) to understand their data needs and deliver tailored analytical solutions.
- Develop and maintain robust dashboards and reports to monitor key performance indicators (KPIs) and track business trends.
- Ensure data quality, integrity, and governance across all data sources and analytical processes.
- Stay abreast of industry best practices, emerging technologies, and analytical tools to continuously enhance our data capabilities.
- Present complex analytical findings to senior leadership in a clear, concise, and compelling manner.
- Drive the adoption of data-driven decision-making across the organization through training and advocacy.
Job Qualifications:**
- Bachelor's or Master's degree in Data Science, Statistics, Computer Science, Economics, Mathematics, or a related quantitative field.
- Minimum of 8-10 years of progressive experience in data analytics, with at least 3-5 years in a leadership or managerial role.
- Proven track record of successfully leading and delivering complex data analytics projects.
- Expert proficiency in SQL for data extraction and manipulation.
- Strong experience with data visualization tools such as Tableau, Power BI, or QlikView.
- Advanced statistical modeling and machine learning expertise (e.g., regression, clustering, time series analysis, classification).
- Proficiency in at least one programming language commonly used for data analysis (e.g., Python, R).
- Experience with big data technologies (e.g., Hadoop, Spark) and cloud platforms (e.g., AWS, Azure, GCP) is a strong plus.
- Excellent communication, presentation, and interpersonal skills with the ability to explain complex technical concepts to non-technical stakeholders.
- Strong analytical, problem-solving, and critical thinking abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- Experience within the F&B or retail industry is advantageous.