Global Coffee Resources Hiring! Full Time Customer Service Executive (Operations) in Selangor - Ricebowl

About the role

We are seeking a Customer Service Executive (Operations) to join our dynamic team at Global Coffee Resources Sdn Bhd. This is a full-time position based in Glenmarie, Selangor. In this role, you will be the backbone of our customer service operations, handling inbound and outbound customer inquiries whilst maintaining the highest standards of professionalism and efficiency. You will be responsible for managing customer interactions, resolving issues promptly, and ensuring that every customer experience reflects our commitment to excellence. This position is critical to maintaining customer satisfaction and supporting the seamless operation of our business.

Key responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a professional and friendly manner.

• Handle customer complaints, concerns, and issues by providing suitable solutions and alternatives, ensuring a positive customer experience.

• Understand the company's products and services to offer accurate information and assist with customer inquiries.

• Assist customers with order processing, cancellation, amendment, return, and exchange as per company policy.

• Update and maintain customer account information, including contact details, billing information, and order history.

• Provide basic troubleshooting and support for products or services, guiding customers through solutions step by step.

• Collect feedback from customers and provide insights to management for service improvements and process enhancements.

• Work closely with other departments (e.g. sales, after sales, logistics, procurement & warehouse) to ensure seamless customer service and resolve issues effectively.

• Follow up with customers to ensure issues have been resolved and to offer further assistance if necessary.

• Meet or exceed individual and team-based customer service goals, such as response times, issue resolution times, and customer satisfaction.

• Bookkeeping & filing of documents.

• Performing other relevant duties when needed.

Requirement

• Candidate must possess min Diploma or equivalent.

• At least 1-2 years of working experience in the related field preferably with working experience in logistics, warehouse, e-commerce will be an added advantage.

• Good written and spoken Bahasa Malaysia and English

• Computer literate, preferably with knowledge of MS Office, and MS Excel

• Experience in order processing / data entry.

• Strong telephone communication and interpersonal skills.

• Willing to accept challenges.

About us

Global Coffee Resources Sdn Bhd is a leading player in the coffee industry, dedicated to delivering exceptional products and services to our valued customers. We are committed to fostering a workplace culture that celebrates teamwork, innovation and customer excellence. Our mission is to provide premium coffee solutions whilst maintaining the highest standards of professionalism and integrity. We believe in investing in our employees and creating opportunities for growth and development within a supportive and dynamic environment.

What we offer

We provide a competitive remuneration package and a supportive working environment where your contributions are valued. As a full-time employee, you will enjoy benefits that support your professional and personal wellbeing. We are committed to fostering an inclusive workplace and welcome applications from candidates of all backgrounds. We encourage open communication and provide opportunities for career development and advancement within our organisation. Join our team and become part of a company that genuinely cares about its employees and customers alike.

Apply now

If you believe you have the skills and experience required for this role and are excited about joining Global Coffee Resources Sdn Bhd, we would love to hear from you. Please submit your application including your CV and a cover letter outlining why you are an excellent fit for this position.