全职 Retail Operations Assistant Manager 工作, 薪水, Sunup Healthcare Selangor 公司招聘中 - Ricebowl

We are looking for a passionate and results-driven Retail Operations Assistant Manager to oversee multi-store retail operations, drive sales growth and lead high-performing retail teams. This role plays a key part in achieving business objectives, enhancing customer experience and ensuring operational excellence across all outlets.

• Lead and supervise daily retail outlet operations to ensure smooth execution and high service standards.

• Oversee the operations of multiple retail outlets across Malaysia.

• Drive outlet sales performance and ensure achievement of monthly, quarterly and annual sales targets.

• Monitor sales KPIs and implement action plans to improve conversion rate, average transaction value and overall revenue.

• Analyze sales trends, customer behavior and product performance to maximize business opportunities.

• Propose suitable sales promotion schemes for each outlet, taking into consideration the customer needs and current market conditions of each outlet.

• Manage retail team productivity, staff scheduling and performance coaching.

• Conduct regular sales briefings and motivate team members to achieve targets.

• Ensure proper merchandising, product visibility and promotional execution in line with marketing campaigns.

• Monitor inventory levels, stock turnover and minimize stock discrepancies or losses.

• Prepare outlet performance reports including sales analysis, KPI tracking and improvement plans.

• Maintain high standards of customer service and resolve escalated customer issues.

• Coordinate closely with warehouse, logistics and management teams for stock availability and operational support.

• Minimum Diploma in Business, Retail Management or related field.

• At least 5 years of retail experience, including a supervisory or management role.

• Experience in achieving sales targets and managing multi-store retail operations.

• Experience in baby products, fashion, lifestyle or specialty retail is preferred.

• Strong leadership, communication and customer service skills.

• Able to communicate effectively in English and Bahasa Malaysia. Mandarin proficiency is an added advantage to support communication with Mandarin-speaking customers and business partners.

• Basic computer knowledge and POS system experience.

• Willing to work weekends and public holidays.