全职 Customer Service Executive 工作, 薪水, Weemax Packaging Selangor 公司招聘中 - Ricebowl

Job Responsibilities

1. Receive and process customer purchase orders (PO) via email or sales person, prepare artwork, and key in details accurately into the Unity system.

2. Generate Sales Orders (SO), label each artwork with important details (PO number, quantity, delivery date, SO number), and coordinate with the Purchaser for raw material orders.

3. Maintain proper documentation, filing, and update delivery schedules according to customer requirements.

4. Liaise with Marketing, Planning, and Warehouse Departments on order progress, production status, and delivery arrangements.

5. Communicate promptly on any delays, urgent or postponed deliveries, and seek advice from the Planner for rescheduling.

6. Update customer files and inform Marketing regarding delivery readiness or pending items.

7. Email artwork to the Design Department and ensure accuracy before submission.

8. Monitor and follow up closely with the Planner for items that cannot be delivered on time.

9. Prepare monthly reports such as production schedules, capacity planning, and customer complaints.

10. Possess a full understanding of company products and applications, and provide accurate information and assistance to customers.

11. Identify and report any abnormalities in orders, pricing, or delivery matters.

12. Attend to customer inquiries and phone calls professionally.

13. Perform any additional or ad-hoc tasks assigned by the Head of Department (HOD).

Job Requirements:

• Minimum Diploma or Degree in Business Administration or related field.

• Monthly salary will be determined based on your experience.

• At least 2–4 years of experience in Customer Service, Sales Admin, or related role.

• Familiar with order processing, PO/SO handling, and documentation.

• Proficient in Microsoft Office and experience with ERP systems (e.g., Unity) is an advantage.

• Good communication skills in English and Bahasa Malaysia (Mandarin is an added advantage).

• Strong coordination skills to liaise with internal departments (Marketing, Planning, Warehouse).

• Detail-oriented with good organizational and filing skills.

• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.

• Problem-solving skills and ability to manage delivery issues, delays, and customer inquiries.

• Responsible, proactive, and able to work independently with minimal supervision.

• Good customer service mindset with professional phone etiquette.