全职 Customer Care Internship 工作, 薪水, Easmed Selangor 公司招聘中 - Ricebowl

About The Company

Established in August 2021, The Air Station is part of the Easmed Group, focusing on Sleep Apnoea, Sleep Health and Sleep Technologies. Backed by a management team with over 17 years of experience in the medical industry, we have supported the setup of more than 38 state-of-the-art hospitals' sleep labs across Singapore, Malaysia, Indonesia, Thailand and the Philippines.

At The Air Station, you’ll be part of a purpose-driven team committed to improving lives through better sleep, while growing your career in a supportive and dynamic environment.

About The Role

As a Customer Care Intern at The Air Station (part of Easmed Group), you'll gain hands-on experience in customer service within the healthcare industry. You will learn how to provide support to clients who are seeking or using our medical devices, including CPAP, BiPAP, oxygen concentrators, and other sleep-related products. You will assist customers with inquiries, product information, troubleshooting, and ensuring overall satisfaction with their experience.

Key Responsibilities:

• Customer Inquiries: Answer inbound calls and respond to emails, providing customers with accurate and timely information about sleep products (e.g., Home Sleep Test, CPAP, BiPAP, nasal dilators, oxygen concentrators), including their features, usage, benefits, and pricing.
• Outbound Sales & Lead Generation: Conduct outbound calls to existing and potential customers to introduce company products and services. Generate sales leads, qualify prospects, and set appointments for sales representatives to conduct product demonstrations or consultations. Follow up with leads to nurture interest and convert into confirmed sales.
• Product Knowledge: Learn and gain understanding of medical sleep devices, their functions, and associated accessories. Offer recommendations based on customer needs (e.g., recommending appropriate CPAP mask sizes, troubleshooting device issues, explaining the benefits of oxygen concentrators).
• Technical Support: Provide basic troubleshooting assistance for common issues related to sleep devices and escalate complex issues to appropriate technical teams. Ensure customers have clear instructions for device setup and maintenance.
• Customer Education: Educate customers on the proper use and maintenance of their devices, such as cleaning and replacing CPAP masks or filters. Offer guidance on insurance coverage for devices when necessary.
• Follow-Up: Ensure timely follow-up on customer inquiries, orders, or complaints to ensure customer satisfaction. Document interactions and escalate unresolved issues to the appropriate departments or supervisors.
• Data Entry and Reporting: Accurately input customer information, inquiries, and orders into the CRM system. Maintain organized records of calls, resolutions, and customer feedback.
• Prepare and deliver a presentation at the end of the internship to share key learnings, achievements, and improvement ideas.
  
  

Requirements

• Currently pursuing a Diploma or Bachelor's degree in Business Administration, Customer Service, Healthcare Management, Communications, or a related field.
• Strong communication and interpersonal skills.
• Comfortable speaking with customers over the phone.
• Customer-oriented with a positive attitude and willingness to learn.
• Organized, detail-oriented, and able to multitask.
• Proficient in Microsoft Office (Word, Excel, and PowerPoint).
• Able to commit to the full internship duration.
• Proficiency in Mandarin is an added advantage.
  
  

What You'll Gain

• Exposure to customer service operations in the medical device industry.
• Experience interacting with healthcare professionals and customers.
• Practical experience in handling customer enquiries and administrative processes.
• Mentorship from experienced customer care professionals.
• Opportunity to strengthen communication, problem-solving, and presentation skills through a final internship presentation.
  
  

To apply, please provide your resume with information on internship period.