DHL Hiring! Intern, Customer Service in Pulau Pinang - Ricebowl

Job Description:

• Perform day to day arrangement and handle customer request.
• Accepts and processes orders for handover to Operations.
• Stays informed on shipment and exception status for allocated customers.
• Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions.
• Acts as first contact point for customer claims for notification and reception of claims and respective document collection.
• Takes and handles customer inquiries, e.g., Track and Trace.
• Takes customer requests regarding Go Green topics and informs Regional GoGreen Head.
• Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete.
• Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates.

Requirements:

• Currently pursuing a Bachelor's Degree in Logistics / Supply Chain Management or any related field.
• Knowledge of logistics, transport, shipping operations or freight forwarding is an added advantage.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office applications, particularly Excel.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.