全职 Business Development Assistant (Contract-based) 工作, 薪水, Verdant Solar Selangor 公司招聘中 - Ricebowl

We're looking for a proactive and customer-centric Business Development Assistant (Contract-based).

In this role, you will act as the ultimate bridge between incoming leads, the external BPO team, and our internal Sales team to ensure high-quality qualification and seamless pipeline flow.

What You'll Do:

1. Lead Assignment & Pipeline Routing

• Manage and execute lead assignments to the Sales team daily (via manual or automated round-robin) at fixed time (11:00 AM and 3:00 PM).

• Swiftly route ad-hoc referral leads as they come in.

• On weekends, ensure all incoming leads are assigned within a strict 15-minute SLA.

2. Front-Line Communications

• Actively manage and respond to incoming office calls and general WhatsApp inquiries.

• Bridge between leads and Sales, updating remarks, handling reassignments, and gathering clarifications so Sales team has what they need to follow up.

• Step in as a backup to directly call and qualify leads when needed, maintaining high conversion standards.

3. BPO Collaboration & Lead Intelligence

• Oversee the upload/download of calling lists, ensuring seamless, clean data flow between our internal systems and the BPO partner.

• Analyze BPO data to understand customer behavior, identify Marketing Qualified Leads (MQLs), filter, and refine overall team workflows.

• Own and continuously optimize call scripts, messaging templates, and IVR/RIO call-flow setups.

• Flexible/as-needed: Monitor BPO output through flexible quality checks. This includes auditing call recordings to flag coaching points and conducting brief direct pulse-checks (e.g., NPS check-ins) to verify lead quality.

Performance Metrics (Incentive-Based KPIs)

Your success in this role will be measured by clear, impact-driven metrics that tie directly to performance incentives:

• Speed to Action: Maintain a 30-hour average turnaround time to clear all new and message-error leads.

• Qualification Accuracy: Achieve a 65%–70% qualification rate when directly calling and qualifying backup leads.

Who We're Looking For:

• Proficiency in English and Mandarin (spoken and written) is required to effectively communicate with and support our diverse client base.

• Available for an immediate start with a guaranteed commitment of 6 months or longer.

• Enjoys engaging with people and possesses the focus to handle structured, high-volume tasks with consistency.

• Commitment and flexibility to work on weekends to ensure timely weekend lead distribution and consistent operational support.

• Strong interpersonal skills with a customer-centric mindset and a collaborative team attitude.

• Comfortable with digital tools, and basic tracking systems (Excel, AI tools, *************, *************).

• Detail-oriented — especially when handling customer data and internal reporting.

• Self-driven, curious, and excited about improving how things work behind the scenes.