全职 Account Manager 工作, 薪水, WISE AI Selangor 公司招聘中 - Ricebowl

Are you a dedicated professional with a passion for nurturing client relationships and driving business success? We are seeking a skilled Account Manager to join our team, building and managing our existing strategic client relationship. In this role, you will play a crucial part in ensuring their continued satisfaction and exceptional customer success. If you thrive in a dynamic environment and excel at fostering long-term client partnerships, we want to hear from you. 

Job Responsibilities

• Build and nurture strong, long-lasting relationships with existing clients to foster trust and loyalty. 
• Act as the primary point of contact for clients, addressing their inquiries, concerns, and needs in a timely and professional manner. 
• Collaborate with internal teams, including sales, product development, solution, support, and marketing, to ensure client needs are met effectively. 
• Identify opportunities for upselling or cross-selling additional products or services to existing clients based on their evolving needs. 
• Monitor client satisfaction levels and proactively address any issues or challenges to ensure ongoing satisfaction and retention. 
• Prepare regular reports on account status, sales renewal performance, and client feedback to internal stakeholders. 
• Work closely with the service delivery and technical teams to ensure clients receive the necessary services, such as solution design, installation, training, and support. 
• Renew contracts and agreements with existing clients, negotiating terms and pricing as necessary to drive mutually beneficial outcomes. 

Job Requirements 

• Minimum of 3 years of experience in software solution sales with a strong track record of achieving recurring sales target. 
• Excellent presentation and communication skills, with the ability to effectively convey complex information to clients. 
• Strong analytical skills and the ability to manage multiple projects and relationships simultaneously. 
• A customer-centric mindset with a focus on driving client satisfaction and delight. 
• Willingness to work collaboratively in a team environment and adapt to changing client needs. 
• Thrives in a dynamic environment, quickly adapting to changing priorities and customer needs 
• Knowledge in cloud solution platform, computer vision, eKYC or AI technologies is an advantage. 
• University or Bachelor’s Degree preferred, or equivalent experience. Engineering or technology education is a plus.