What You'll Be Doing
- Discovering new business opportunities and building relationships with potential customers, ensuring a smooth pre-sales experience by understanding their needs and qualifying opportunities.
- Engaging with customers over chat and phone to identify their needs and recommend the best possible solution.
- Using your creativity and problem-solving skills to address customer concerns and find effective solutions.
- Working closely with sales executives to develop effective sales strategies and ensure a seamless handover of leads.
- Sharing feedback and suggestions with the product development team to help our products better meet customer needs.
What We're Looking For
- Verbal proficiency in English, Mandarin, and Bahasa Malaysia. Mandarin proficiency is required to effectively serve Mandarin speaking customers.
- Strong people skills. You read and engage with others easily.
- Comfortable multitasking and handling customer inquiries across chat and phone simultaneously.
- A fast learner who can quickly grasp and explain technical information.
- Able to pitch value and benefits with clarity and conviction.
- Resilient and coachable. You handle rejection well and apply feedback immediately.
- Available to work 5 days a week, including weekends and public holidays.
- Prior experience winning SME business is a plus, but not required.
Pay: RM4,000.00 - RM10,000.00 per month
Work Location: Hybrid remote in Petaling Jaya