全职 Service Advisor 工作, 薪水 up to MYR 5,000, ZEEKR - PREEMINENT AUTO Selangor 公司招聘中 - Ricebowl

Key Responsibilities 主要职责

1. Customer Service & Vehicle Consultation 客户服务与车辆咨询

• Greet customers and understand their vehicle service or repair requirements.
• Conduct preliminary vehicle inspections together with customers when necessary.
• Provide professional advice on maintenance schedules, repair recommendations, and service packages.
• Explain service procedures, estimated costs, and expected completion time clearly to customers.

2. Service Booking & Repair Order Management 服务预约与维修单管理

• Manage service appointments and ensure accurate service booking records.
• Prepare and process repair orders (RO) accurately with complete service details.
• Ensure all service requests, parts requirements, and labour details are properly documented.

3. Service Coordination 服务协调

• Coordinate closely with technicians and the parts department to ensure efficient workflow.
• Monitor service progress and update customers on repair status or additional required work.
• Ensure vehicles are serviced according to manufacturer and dealership standards.

4. Aftersales Revenue & Upselling 售后收入与追加销售

• Recommend appropriate maintenance services, service packages, accessories, tyres, or replacement parts when required.
• Identify opportunities to upsell preventive maintenance and value-added services.
• Support the achievement of aftersales revenue targets including labour sales and parts sales.

5. Customer Satisfaction & CSI 客户满意度及客户满意度指数 (CSI)

• Ensure high standards of customer service throughout the service process.
• Follow up with customers regarding service completion and satisfaction.
• Support the achievement of Customer Satisfaction Index (CSI) targets.

6. Customer Complaint Handling 客户投诉处理

• Address customer concerns related to service work professionally and promptly.
• Investigate service-related issues and coordinate with technicians or management to resolve them.
• Escalate complex or unresolved complaints to the Service Supervisor or Service Manager.

7. EV Service Consultation 电动汽车服务咨询

• Provide basic consultation on electric vehicle maintenance, charging practices, and service requirements.
• Assist customers in understanding EV-specific service procedures and maintenance schedules.

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• How much notice are you required to give your current employer?
• What's your expected monthly basic salary?
• How many years' experience do you have as a service adviser?

Experience:

• Automotive Service Advisor: 1 year (Preferred)

Work Location: In person