全职 Customer Service Executive 工作, 薪水 up to MYR 3,000, Jack Studio Marketing Selangor 公司招聘中

Customer Service Executive

MYR2,300 - MYR3,000 每月

Port Klang, Selangor

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工作地点

职位描述

任职资格

SPM, Certificate, Diploma or higher qualification in Business, Marketing or related field.
Fresh graduates are encouraged to apply.
Experience in customer service is an added advantage.
Friendly, patient and customer-oriented.
Excellent communication and interpersonal skills.
Able to multitask and perform well under pressure.
Self-motivated, responsible and able to work independently.
Comfortable communicating in both written and spoken English and Bahasa Malaysia. Mandarin is an added advantage.

岗位职责

Deliver friendly, professional, and prompt customer support across all communication channels.
Resolve customer enquiries, complaints, and product-related issues with empathy and efficiency.
Recommend the best solutions while creating opportunities to generate additional sales.
Build long-term customer relationships through excellent service.
Process orders, exchanges, refunds, and customer requests accurately.
Coordinate closely with the warehouse and packing teams to ensure timely order fulfilment.
Monitor order status and ensure all parcels are shipped within the required timeline.
Report stock discrepancies and communicate urgent stock issues promptly.
Inspect returned products, identify root causes, and prepare daily return reports.
Continuously contribute ideas to improve customer satisfaction and service quality.

重要安全守则

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