全职 Hotel Front Office 工作, 薪水 up to MYR 2,700, Paradise Home Selangor 公司招聘中

Hotel Front Office

MYR2,000 - MYR2,700 每月

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工作地点

职位描述

任职资格

Minimum SPM, Diploma, or equivalent qualification.
Previous experience in a hotel front office, hospitality, or customer service role is an advantage.
Fresh graduates are encouraged to apply.
Good communication and interpersonal skills.
Fluent in English and Bahasa Malaysia; additional languages are an advantage.
Basic computer literacy; experience with hotel PMS is preferred.
Able to work on rotating shifts, weekends, and public holidays.
Positive attitude, professional appearance, and strong customer service skills.
Able to work independently as well as part of a team.
Strong problem-solving and organizational skills.

岗位职责

Welcome guests and provide excellent customer service at all times.
Perform guest check-in and check-out efficiently and accurately.
Handle room reservations, cancellations, and amendments.
Answer phone calls, emails, and guest inquiries professionally.
Process payments and maintain accurate billing records.
Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction.
Respond to guest requests and resolve complaints promptly and professionally.
Maintain accurate guest records using the hotel's Property Management System (PMS).
Ensure the front desk and lobby area are clean, organized, and presentable.
Follow hotel policies, procedures, and safety standards.
Perform other duties assigned by the Front Office Manager

重要安全守则

申请工作时，切勿提供您的银行或信用卡详细资料。不要转账或完成无关的在线调查问卷。如果您发现可疑内容，请举报此招聘广告。

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