- Shah Alam Selangor Malaysia
Full Time Senior Technical Support Executive Jobs, in Azelis Shah Alam - Ricebowl
Working Location
Job Description
Responsibilities
Main Accountabilities
- Assists in developing personal care/ toiletries/ color cosmetics formulation according to TSR raised by commercial care team.
- Keep abreast with market trends and creating innovative formulations.
- Respond to customer technical enquiries received via the sales team through email, WhatsApp, Teams, and TSR Lite.
- Coordinate with principals to support and clarify product technical information requested by the sales team.
- Assists in raise complaint report to principal whenever PC product's quality related received from CS or sales team
- Handle complaint reporting to principals for PC product quality issues raised by Customer Service or the sales team.
- Create and update sales toolkits to reflect marketing trends, new launches, and principals’ concept directions for product promotion activities.
- Convert sales toolkits into PowerPoint presentation formats for effective use by the sales team
- Record all the lab activities, formulation trials, finalized formulation into CRM.
- Assists and support on communication, knowledge transfer and sharing of best practices across lab and sales team.
- Support sales team to visit customers as and when required.
- Day-to-day responsibility for laboratory operations
- Maintain and support compliant Health and Safety procedures in the laboratory and Samples Department.
- Coordinate and support the handling and arrangement of incoming samples from all principals.
- Assists and support in the re-packing of materials for the Samples Department and review the implementation of procedures
- Manage and cover the duties of the Samples Department during holidays, if and when required.
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