Ichor Systems, Inc. Hiring! Full Time Customer Service Support 4 in Selangor - Ricebowl

Job Description

We are seeking a detail-oriented and dependable Customer Service Representative to join our team in Malaysia. The right candidate will bring energy, a strong customer focus, and the ability to thrive in a fast-paced environment

Responsibilities

• Process customer inquiries
• Perform order entry with a high degree of accuracy
• Contact for Customer Inquiries, orders, complaints, RMA’s and quotes.
• Enter customer orders into database accurately and promptly
• Verify order details for accuracy and completeness
• Provide order confirmations to customers
• Communicate with customers to resolve order discrepancies
• Maintain detailed and organized records of orders
• Collaborate with sales and warehouse teams to ensure order fulfillment
• Provide exceptional customer service
• Perform other administrative tasks as required
  
  
  

Requirements

• Proven work experience as an Order Entry Clerk, Sales Administrator, or similar role
• Strong problem solving skills
• Work independently with moderate supervision
• Proficiency in data entry and management
• Proficient in MS Office Suite, particularly MS Excel
• Aptitude for understanding a wide array of part numbers and manufacturing processes
• Excellent communication and customer service skills both written and verbal
• Strong attention to detail and accuracy
• Ability to multi-task in a fast-paced, deadline-driven environment
• High school diploma or equivalent