全职 HELPDESK CUSTOMER SUPPORT 工作, 薪水 up to MYR 2,800, Accordia Global Selangor 公司招聘中 - Ricebowl

HELPDESK CUSTOMER SUPPORT

Job description

Manage incoming calls, emails and live chat.

Handle customer inquiries and 1st level troubleshooting problems.

Ensuring all customer support functions are completed within the service turnaround time.

Properly escalate unresolved queries to the next level of support.

Follow up on outstanding requests and ensure timely resolution.

Log all help -desk interactions and activities.

Process various ad-hoc administrative tasks.

Requirements:

Fresh graduates with IT background are encouraged to apply

Language required: English & Bahasa Malaysia

Must be willing to work for rotational shift

Must be willing to work during Public Holiday and weekend

Customer-orientated with good interpersonal and communication skills.

Strong and proven problem solving skills.

Job Type: Full-time

Pay: RM2,200.00 - RM2,800.00 per month

Benefits:

• Opportunities for promotion
• Work from home

Work Location: Hybrid remote in Shah Alam