全职 Client Service Executive 工作, 薪水 up to MYR 3,800, Apex Digital Dental Selangor 公司招聘中 - Ricebowl

We are looking for a proactive and highly organized Client Experience Executive to become the communication bridge between our company and our clients.

Instead of relying on back-and-forth messages for case approvals, this role will coordinate short online discussions between our technicians and dentists to speed up approvals, improve communication, and provide a better customer experience.

If you enjoy communicating with people, coordinating schedules, and ensuring things move smoothly, we'd love to hear from you.

Key Responsibilities

• Coordinate case approval appointments between dentist & technician.
• Schedule online consultation sessions.
• Create and send Google Meet invitations to all participants.
• Follow up with clinics to confirm appointment availability.
• Ensure case approvals are obtained within the expected timeline.
• Serve as the main communication bridge between dentist & technician.
• Relay doctors' comments and requested changes accurately to the technician.
• Update case progress in the system after each discussion.
• Respond to client enquiries regarding case status, approvals, and timelines.
• Coordinate urgent cases and prioritize appointments accordingly.
• Follow up on outstanding approvals to prevent delivery delays.
• Maintain professional communication with clinics through phone calls, WhatsApp, and email.
• Escalate complicated clinical enquiries to the respective department.
• Work closely with Production, Operations, and Technical teams to ensure smooth workflow.

Requirements

• Diploma or Degree in any discipline.
• Fresh graduates are encouraged to apply.
• Previous experience in customer service, healthcare coordination, clinic administration, or dental industry is an advantage.
• Excellent communication skills in English (Mandarin is a bonus).
• Comfortable communicating with dentists and healthcare professionals.
• Strong organizational and time management skills.
• Able to multitask and work in a fast-paced environment.
• Detail-oriented with good follow-up skills.
• Familiar with Google Workspace (Calendar, Meet, Gmail) and Microsoft Office.

Pay: RM2,800.00 - RM3,800.00 per month

Work Location: In person