兼职 Customer Service Assistant 工作, 薪水 up to MYR 2,500, SHUANGFEI WIRE HARNESS SDN BHD Selangor 公司招聘中 - Ricebowl

JOB PURPOSE

The Customer Service Assistant is responsible for providing administrative and customer service support to ensure efficient order processing, timely customer communication, and accurate documentation. The role acts as a liaison between customers and internal departments to ensure customer requirements are fulfilled in accordance with the Company's quality and delivery standards.

KEY RESPONSIBILITIES

1. Customer Service Support

• Respond to customer enquiries promptly and professionally.
• Assist customers with order status, delivery schedules, and product information.
• Build and maintain good relationships with customers.

2. Sales Order Processing

• Receive and process customer Purchase Orders (PO).
• Prepare Sales Orders (SO) and update customer information in the ERP system.
• Verify order details, pricing, quantities, and delivery requirements.
• Coordinate order changes and amendments with relevant departments.

3. Order Coordination

• Coordinate with Production Planning, Warehouse, Logistics, and Sales to ensure on-time delivery.
• Monitor order progress and update customers on delivery status.
• Follow up on urgent orders and delivery schedules.

4. Documentation

• Prepare quotations, delivery schedules, invoices, and customer-related documents.
• Maintain accurate customer records and filing systems.
• Ensure all customer documentation is complete and up to date.

5. Customer Complaint Handling

• Record customer complaints and service requests.
• Coordinate with relevant departments to investigate and resolve customer issues.
• Follow up with customers to ensure satisfactory resolution.

6. Reporting

• Prepare daily, weekly, and monthly customer service reports.
• Update sales order status and customer delivery performance reports.
• Maintain customer correspondence and communication records.

7. Other Duties

• Support the Sales & Marketing Department in administrative activities.
• Ensure compliance with Company policies and procedures.
• Perform any other duties assigned by the Sales & Marketing Manager or Management.

REQUIREMENTS

• Diploma or Certificate in Business Administration, Customer Service, Marketing, or a related field.
• Minimum 1–2 years of customer service or sales administration experience.
• Working experience in the automotive, wire harness, electronics, or manufacturing industry will be an added advantage.
• Knowledge of customer order processing and ERP systems is preferred.
• Proficient in Microsoft Office applications, especially Microsoft Excel and Word.
• Good communication, interpersonal, and organizational skills.
• Able to work independently and as part of a team.
• Able to work under pressure and meet deadlines.
• Proficiency in English and Bahasa Malaysia.
• Proficiency in Mandarin will be an added advantage to facilitate communication with Mandarin-speaking customers and stakeholders.

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

• Cell phone reimbursement
• Company car
• Dental insurance
• Free parking
• Maternity leave
• Meal allowance
• Meal provided
• Parental leave

Work Location: In person