JURICCO HOLDING SDN BHD Hiring! Full Time IT Service Helpdesk in Selangor, Earn up to MYR 2,200 - Ricebowl

Are you passionate about technology and enjoy helping people solve technical issues? We're looking for an IT Helpdesk Executive to join our team! If you have strong troubleshooting skills, enjoy working in a fast-paced environment, and are committed to delivering excellent customer support, we'd love to hear from you.

Key Responsibilities

• Serve as the first point of contact for customers seeking technical assistance via phone, email, or remote support.
• Diagnose and troubleshoot hardware, software, and IT-related issues.
• Guide customers through step-by-step solutions and provide timely technical support.
• Escalate unresolved issues to the appropriate support team when necessary.
• Monitor and coordinate IT product repairs, warranty claims, and service requests.
• Schedule and track preventive maintenance activities.
• Maintain accurate service records, system logs, and customer information.
• Follow up with customers to ensure issues are resolved and service expectations are met.
• Identify opportunities to improve support processes and customer experience.
• Perform other ad-hoc tasks assigned by the supervisor.

What We're Looking For

• Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Previous experience in an IT Helpdesk, Technical Support, or Customer Support role is an advantage.
• Good knowledge of computer hardware, software, operating systems, and mobile devices.
• Ability to diagnose and resolve basic technical issues efficiently.
• Familiarity with remote support tools and Microsoft Office applications.
• Strong communication and problem-solving skills.
• Customer-focused, patient, and able to work well under pressure.
• Good command of English and Bahasa Malaysia.

Why Join Us?

• Opportunity to gain hands-on experience with a wide range of IT products and technologies.
• Supportive team environment with opportunities for learning and career growth.
• Exposure to corporate IT support and customer service operations.
• Training and professional development opportunities.
• Stable and growing company.

If you're passionate about IT support and enjoy solving technical challenges while providing excellent customer service, we'd love to hear from you.

Apply now and be part of our IT Support team!

Pay: RM1,700.00 - RM2,200.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person