全职 Technical Support 工作, 薪水 up to MYR 8,000, AtQuest Selangor 公司招聘中 - Ricebowl

Key Responsibilities:

The following are some of the key responsibilities area of your role as Technical Support Engineer:

• Develop and maintain processes and procedures; create documentation; deliver technical training and support to clients.
• Ensure the ticketing and documentation process for all support incidents is adhered to.
• Facilitate and synchronize the new release functionality (inclusive of testing).
• Drive root cause analyses to improve operational performance.
• Knowledge of computer hardware, software, local and wide area network systems.
• Knowledge of client/server network protocols and Internet/Intranet applications.
• Ability to diagnose server and network problems expeditiously.
• Experience in IT Support (preferably second and third level support).
• Experience in an IT Service Delivery environment.
• Other duties as may be assigned.
• For Technical Support Lead, these are the additional key responsibilities area of your role:
• Provide leadership in the planning, design, implementation and maintenance of major projects and critical applications. (Lead)
• Manage the day-to-day operations of a technical support team with an emphasis on client satisfaction, first contact resolution, and retention.
• Monitor and consolidate project progress and prepare summary report to the management.
• Record and track team SLAs and workflows.
• Review all technical support related processes and documentation for continuous improvement.

Requirements:

• Candidates must possess at least Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Information Technology or a related field preferred.
• Working experiences in IT Support & ticketing process involve defining support processes and procedures and in-depth reporting and analysis of the reported technical issues, along with root cause analysis leading to recommended remedial action.
• Strong understanding of object-oriented design and methodologies.
• Competency in the support of applications software and IT applications.
• Excellent technical, diagnostic and troubleshooting skills.
• Highly detail oriented, ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines.
• Ability to speak, write, and communicate effectively at all organizational levels.
• Ability to perform well and grow under limited supervision.
• Minimum 3 years working experience of programming and analysis experience in end user computing applications.

Pay: RM4,000.00 - RM8,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Work Location: In person