Job Responsibilities:
- Report daily quality performance and issues to the Head of Department / Head of Plant.
- Handle and follow up on customer complaints, including investigation of Original Failure Parts (OFP).
- Prepare and submit customer complaint reports within required timelines.
- Coordinate sorting, rework, and improvement activities related to customer complaints.
- Liaise with internal departments to resolve quality issues and prevent recurrence.
- Issue and follow up Internal Corrective Action Requests (ICAR) within stipulated timeframe.
- Update quality documents such as Control Plan, PFMEA, Process Flow, Quality Alert, and checksheets when required.
- Conduct internal product audits and verify effectiveness of corrective actions.
- Monitor and analyze customer complaint trends (daily, weekly, monthly).
- Prepare reports for weekly meetings and Management Review Meetings.
- Assist in internal, customer, and certification audits (e.g. SIRIM).
- Handle Temporary Adoption Application (TAA) with customers, including documentation and sample preparation.
Criteria:
- Diploma or Degree in Quality, Engineering, Manufacturing, or related field.
- Experience in Quality Control / Quality Assurance is an advantage (fresh graduates are encouraged to apply).
- Knowledge of QC tools (8D, PFMEA, Control Plan, Root Cause Analysis, ICAR).
- Familiar with ISO / IATF / SIRIM quality systems is preferred.
- Good communication skills with customers and internal teams.
- Able to prepare reports and documentation clearly and accurately.
- Computer literate (MS Excel, Word, PowerPoint).
- Able to work independently and under pressure.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,400.00 - RM3,000.00 per month
Work Location: In person