全职 Technical Support Engineer - Enterprise Software 工作, 薪水, Mettler-Toledo International, Inc Selangor 公司招聘中 - Ricebowl

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit *************

About the role

This position will be at the T&L AP Regional Competency Center, located in Kuala Lumpur, Malaysia. Join a global support team delivering high-impact technical support for network-connected industrial systems and software applications used across logistics and manufacturing environments.

This role focuses on system-level troubleshooting, application support, and network communication between devices and platforms, supporting global users in a structured, SLA-driven environment.

You will collaborate closely with engineering, product, and global support teams to diagnose issues, improve system performance, and ensure seamless operations across integrated solutions.

Responsibilities

• Provide L2/L3 technical support for network-connected systems and applications
• Troubleshoot issues across Application layer, System integrations and Data communication (TCP/IP, APIs, interfaces)
• Perform root cause analysis and escalate defects to engineering/product teams
• Recreat customer environments (virtual or test setups) to diagnose issues
• Support systems involving Device-to-application communication, Data flows between software platforms and Industrial systems connected via networks
• Work with tools and environments such as Linux/Ubuntu or Virtual environments (VMware or equivalent), and Database or system logs
• Manage and resolve technical tickets aligned to SLAs and global support standards
• Document issues, solutions, and knowledge articles in shared systems
• Identify recurring issues and propose system/process improvements
• Contribute to knowledge base and troubleshooting guides

What You Need to Succeed

• Bachelor of Science or similar education with a focus on electrical, computer science, and mechanical or related technology field is preferred.
• Strong analytical abilities (root cause analysis)
• 3–8 years’ experience in Technical support/IT support/application support or systems/network support roles
• Strong experience in troubleshooting applications and system integrations
• Good understanding of Networking fundamentals (TCP/IP, ports, connectivity) and System/application troubleshooting
• Exposure to one or more of Linux / Unix environments, Virtualization (VMware, etc.) and SQL / databases / log analysis
• Familiarity with enterprise systems or cloud environments is a plus
• Knowledge of industrial PLC based control systems and PLC/HMI is an advantage.

Work Environment & Requirements:

• 30-35% regional and international travel.
• Ability to obtain passports and valid visas for global travel.
• Typical work schedule from 6am to 3pm at the Kuala Lumpur facility

Our Offer to You

• 1.5-month yearly bonus
• Medical and Dental plan (including dependent)
• Life Insurance policy

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.