Responsible and accountable for the following tasks:
- Assist Manager on operational matter at Subang.
- Responsible for day to day operations for both local & outstation trucks.
- Attend to customer inquiries and complaints on operational issues.
- Liaise with customer Management and staff to resolve operational problems and disputes.
- Conduct random midnight visits to check and monitor loading of goods and preparation of delivery documents.
- To ensure night shift send daily outstation loading report to customer.
- Investigating, challenging and recovering claims by customer.
- Monitor the time of arrival and departure of long-haul trucks at customer warehouse and trucks arrival at branches.
- Attend operational meetings with customer logistics management team.
- To ensure all drivers download I-Com before leaving customer Premises.
- To ensure staff follow up with all drivers to update I-Com accurately and prepare daily report.
- To coordinate with customer for additional orders requirements.
- Monitor local driver’s attendance.
- To record and take action on all disciplinary issues against drivers.
- To update driver’s Merit point every month.
- To coordinate with HQ and all Branches on security requirements for all dedicated trucks and long haul trucks & other issues related.
- To ensure drivers understand SOP for delivery and security.
- To ensure Supervisor prepare and send daily loading report for local.
- To attend to all issues related to including hijack, complaints, accidents, etc and to produce incident report for customer.
- To monitor POD return status.
- To monitor staff overtime requirements.
- To monitor customer trade returns and collections.
- To forward drivers biodata for both local and outstation drivers.
- To update on new drivers details.
- To coordinate with Driver’s Trainer on training programs for drivers for both local and outstation.
- To compile and check monthly KPI for Central & Outstation and to send out to customer.
- To prepare monthly KPI presentation.
- Any other tasks request from management.
Job Type: Permanent
Pay: RM4,000.00 - RM5,000.00 per month
Benefits:
- Opportunities for promotion
- Parental leave
Education:
Experience:
- Logistics: 4 years (Preferred)
Location:
Work Location: In person