Diagnose and troubleshoot laptop and desktop issues.
Perform repairs such as formatting, software installations, and hardware replacements (e.g., hard drives, RAM, batteries, keyboards).
Assist customers with technical inquiries and recommend suitable products or services.
Ensure high-quality and professional repair services.
Stay updated on the latest tech trends and repair techniques.
Stay updated on the latest market prices for laptops, repairing laptops or computers.
Sales:
Identify customer needs and recommend appropriate laptop and gadget solutions.
Engage with walk-in customers, providing expert advice on product features and benefits.
Maintain knowledge of Saverbro’s product inventory and promotions to effectively upsell and cross-sell.
Track and meet individual sales targets to contribute to the company's growth.
Manage showroom displays to ensure products are presented attractively and organized.
Build strong customer relationships through follow-up and excellent service, encouraging repeat business and referrals.
Collaborate with the marketing team on sales campaigns and promotions, providing input based on customer feedback and preferences.
General & Ad Hoc Tasks:
Assist with any additional tasks assigned by the team lead or management, including inventory checks, reporting, market research, and event participation.
Support operational needs such as store organization, product restocking, and customer queries beyond sales.