全职 ASSISTANT FRONT OFFICE MANAGER 工作, 薪水 up to MYR 4,000, Impiana Hotel Ipoh Perak 公司招聘中 - Ricebowl

• Assist in managing all front office operations and guest services.
• Supervise front desk staff to ensure excellent customer service.
• Monitor guest check-in, check-out, and reservation procedures.
• Handle guest complaints and ensure prompt resolution.
• Support room allocation and occupancy management.
• Ensure adherence to hotel policies, procedures, and service standards.
• Assist in preparing operational reports and performance analysis.
• Coordinate with housekeeping, maintenance, and other departments.
• Train, coach, and evaluate front office employees.
• Monitor cash handling and billing procedures.
• Maintain high levels of guest satisfaction and service quality.
• Assist with scheduling, staffing, and workforce planning.
• Support revenue management and upselling initiatives.
• Handle VIP arrivals and special guest requests.

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

• Dental insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person