全职 TECHNICAL SUPPORT ENGINEER 工作, 薪水 up to MYR 3,500, LEMONJAR SOFTWARE MEDIA SDN BHD Selangor 公司招聘中 - Ricebowl

• Provide client support via tickets, email, and phone within defined SLAs.
• Diagnose application, server, network, and database issues, escalating when needed.
• Monitor issues until resolution and update clients and internal stakeholders.
• Handle monitoring, log reviews, backup verifications, patching, and certificate renewals.
• Conduct system health checks and maintenance to minimize downtime.
• Support system deployments, upgrades, and post-go-live stabilization.
• Coordinate configuration changes, DNS, firewalls, and integrations with clients' IT teams.
• Plan and conduct system training sessions, walkthroughs, and refresher courses for client staff.
• Develop training guides, quick-reference sheets, and video tutorials.
• Assess trainee understanding and provide post-training and new staff onboarding support.
• Maintain technical documentation, knowledge base articles, and incident reports.
• Document training sessions, attendees, and topics for project handover and compliance.
• Participate in scheduled on-call support rotations as required.

Job Types: Full-time, Contract

Pay: RM2,500.00 - RM3,500.00 per month

Application Question(s):

• Working knowledge of Linux server administration
• Familiarity with web servers (Apache2, Nginx) and databases (MySQL/MariaDB).
• Experience with any library management systems and repository systems such as Koha, Dspace, Eprints and etc.
• Diploma or Degree in Computer Science, IT, or related field.
• 1–3 years’ experience in technical support, system administration, or a similar role.

Willingness to travel:

• 50% (Required)

Work Location: In person