全职 Logistics Assistant 工作, 薪水, Amway Selangor 公司招聘中 - Ricebowl

Job Description

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Job Title: Logistics Assistant

Posting Start Date: 6/18/26

Posting Location: Petaling Jaya, MY

Requisition ID: 43098

Primary Responsibilities

• Direct oversight of logistics operations and strategic responsibilities across the Philippines and Indonesia.
• Provides cross-functional support for MSB Logistics operations.
• Resolving Customer Issues:
• Investigating and resolving customer complaints through Zendesk case assigned.
• Identifying the root cause of problems and finding appropriate solutions.
• Guide vendor or operation to take remedy/rectification action to address the complaint,
• Shipment Return and Customer Refund or Replacement
• Timely processing of online returns and CV to customer.
• Timely processing of replacement order to customer.
• Timely returns of physical good from service provider.
• Inspection and disposition of return orders.
• Claim and Recovery Management:
• Timely submission of claims/recoveries against vendor for damage and lost in transit.
• Issue invoice for claim/recoveries against vendor.
• Tracking of claims and ensure it is being deducted from the monthly charges from vendor.
• Vendor Performance Monitoring:
• Assist in tracking and analysing key performance indicators (KPIs) of delivery vendors, such as on-time delivery rates and customer satisfaction scores.
• Prepare regular reports on vendor performance, including data analysis and visualizations.
• Monitor delivery operations through tracking systems and identify potential issues.
• Vendor Communication & Support:
• Communicate with vendors to address performance concerns and provide support.
• Assist in resolving operational challenges and escalations.
• Maintain accurate records of vendor communication and performance data.
• Process Improvement:
• Support the implementation of process improvements to enhance delivery efficiency and customer satisfaction.
• Assist in the development and maintenance of standard operating procedures (SOPs).
  
  

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