- Subang Jaya Selangor Malaysia
全职 IT Support 工作, 薪水 up to MYR 3,500, Infinity Consulting Technology Selangor 公司招聘中 - Ricebowl
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工作地点
职位描述
任职资格
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
- Fresh graduates are encourage to apply. Relevant working experience will be an advantage.
- Good interpersonal skills, responsible, independent, and able to prioritize in a highly dynamic work environment
- Strong technical, analytical and troubleshooting skills
- Knowledge of Virtualization platform, Cloud Backup, Linux, TCP/IP, Firewall will be added advantages
- Experience in 24/7 operational environment and willing to work on 24/7 shift
- Preferably Junior Executives specializing in IT/Computer - Network/System/Database Admin, Helpdesk Support or equivalent
- Required language(s): Bahasa Malaysia, English
岗位职责
- To perform daily monitor and operational support for backup solution implemented as per pre-defined policies and procedures
- Monitor backup jobs, execute restore jobs, troubleshoot failed job, and initiate corrective action
- Handling incoming calls or email from customer for technical request/support
- Monitor ticket queue, log ticket through our ticket management system for failed job identify and resolve issues
- Prepared daily and monthly backup status report on a regular/periodic basis
- Documentation of solution and publication of technical documents
- On-site perform annual health check or troubleshooting the technical issues
- Understand the SLA and able to meet
重要安全守则
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