全职 Solution Support Engineer 工作, 薪水 up to MYR 4,500, Fujifilm Business Innovation Malaysia Sdn. Bhd. Selangor 公司招聘中 - Ricebowl

Responsibilities & Tasks:

• Provide first level support for software solution related incidents, service requests, and technical issues.
• Troubleshoot and resolve customer/user issues within agreed SLA timelines.
• Log, track, and update support tickets in the ticketing system.
• Escalate unresolved or critical issues to the appropriate support teams.
• Perform software installation, configuration, and basic system testing.
• Monitor support queues and ensure timely follow-up with customers/users.
• Communicate clearly with customers/users on issue status and resolution updates.
• Maintain accurate documentation of incidents, solutions, and troubleshooting steps.
• Support system maintenance activities, upgrades, and patch implementation when required.
• Collaborate with internal teams to ensure smooth service operations and issue resolution.
• Follow standard operating procedures (SOP), security policies, and service processes.
• Contribute to process improvement and service standardization initiatives.
• Prepare support reports and assist in tracking service performance metrics.
• Support onboarding and user guidance for supported software applications.
• Ensure high customer satisfaction through professional and effective support service.
• Escalate cases and follow up with vendors.

Requirements:

• 1-2 years relevant experiences. Fresh graduates are welcomed to apply!
• Diploma or Degree in Information Technology or Computer Science

Technical Skills:

• Ability to perform simple, scripted IT troubleshooting.
• Ability to follow step‑by‑step runbooks or knowledge articles
• Accurate ticket logging using predefined categories
• Ability to identify issues that require escalation to higher support levels
• Communication & Customer Service Skills
• Clear and polite verbal communication
• Basic written communication for ticket updates
• Active listening to understand user issues
• Ability to follow instructions and processes consistently
• Willingness to ask for help when unsure
• Basic time management under supervision
• Openness to coaching and feedback

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Dental insurance
• Maternity leave
• Professional development

Application Question(s):

• Please share your notice period. Eg: Immediate/1 month/2 months

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• IT troubleshooting: 2 years (Preferred)

Work Location: In person