HR Operation Executive - Client Support (Intern) 工作, 薪水 up to MYR 1,000, Peopleworks.ai 公司招聘中 - Ricebowl

OPEN TO STUDENT WHO ARE SERIOUS LOOKING FOR INTERNSHIP PLACEMENT

ONLY APPLY if you are okay with internship hours and internship days as per describe below:-

Working Hours: 8:00 am–4:30 pm (Inclusive one (1) hour lunch break)
Working Days: Monday - Saturday
Rest Day: Sunday

Role Overview

This internship is designed for individuals who want to learn by doing not observing. You will be part of our client-facing team, serving as the primary point of contact for clients and their staff. If you are meticulous, proactive, and genuinely enjoy working with people, we want to hear from you.

This is a high-exposure, high-responsibility role. You will handle real work from day one, supported by experienced supervisors who guide rather than micromanage.

What You Will Be Expected to Do

A. HR Operations Support

• Coordinate pre-joining documentation for new employees — personal data forms, bank account details, and statutory registration for EPF, SOCSO, and LHDN
• Arrange IT access requests and conduct system onboarding for HERDHR and Airtable
• Set up and maintain accurate employee profiles from day one
• Manage the full employee exit process — asset returns, system access deactivation, and completion of handover documentation
• Ensure all statutory obligations are fulfilled upon employee exit

B. Client Support

• Serve as the first point of contact for all inbound client and client staff inquiries via ************* and email — respond promptly, accurately, and escalate to the assigned PIC where required
• Monitor and follow through on client service delivery — onboarding timelines, appraisal cycles, documentation flows, and exit processes — ensuring all requests are logged in Pipefy
• Identify and document client issues early, assess urgency, and keep clients consistently updated throughout resolution
• Support clients in using ************* tools including HERDHR, Airtable, and Pipefy through walkthroughs, demonstrations, and supporting documentation
• Collect and record client feedback after key service touchpoints; flag patterns of dissatisfaction to the PIC
• Comply with all instructions and directives from the Reporting Officer and Management, including ad hoc cross-functional assignments

Experience & Knowledge Requirements

All criteria below are expected. No exceptions. We recognise you are an intern — however, foundational knowledge and the right attitude are non-negotiable.

1. Event & Programme Support. Exposure to event or programme coordination — logistics, scheduling, documentation, or post-event administration in any capacity (academic, organisational, or professional).

2. Professional Communication. Comfortable communicating professionally with people at all levels — via email, phone, or in-person. You carry yourself well in any setting.

3. Payroll Awareness. Basic understanding of how a payroll cycle works — what happens before, during, and after processing. Willingness to learn quickly and handle basic payroll queries from client staff.

4. HR System Familiarity. Exposure to any HR or payroll system beyond Excel. You are comfortable learning new platforms.

5. Statutory Compliance Knowledge. Basic understanding of EPF, SOCSO, LHDN, and HRDF — contribution rates, deadlines, and compliance requirements at a foundational level.

6. Active AI Tool Usage. You routinely use AI tools to improve the quality and speed of your work — not occasionally, but as a consistent part of how you operate.

7. Workplace Resilience. You do not allow difficult colleagues or client behaviours to affect your professionalism or output.

8. Adaptability to Change. You adapt well when processes or priorities shift. A stable environment is not a prerequisite for you to produce quality work.

9. Independent Task Prioritisation. You manage your own workload and understand the difference between urgent and important without needing to be told.

Personality & Working Style

1. Communicates Well. You know when to speak, when to listen, and how to read the room. You are confident without being disrespectful.

2. Solves First, Escalates Second. You identify solutions before escalating. Your supervisor advises — they do not carry your problems.

3. Fast and Precise. You work at pace without sacrificing accuracy. A near-zero error standard is personal to you.

4. People-Oriented. Difficult clients and ambiguous situations do not drain you. You find them interesting.

5. Feedback-Receptive. You welcome correction from anyone — junior, peer, or senior — and treat it as a tool for growth.

6. Mentally Resilient. You maintain composure and professionalism even under pressure or in challenging environments.

7. Comfortable with Routine. You are not looking for flexibility in hours. You are comfortable with routine and consistency.

8. Thrives Under Pace. A slow, low-volume environment does not suit you. You want to be where things are happening.

9. Meticulous. You notice what others miss and take care of things others overlook.

Minimum Education

Currently pursuing or recently completed a Bachelor’s Degree in any of the following fields:

• Business Administration
• Accounting or Finance
• Human Resource Management
• Engineering or any other professional-related field

Field of study is secondary. What you have done with your time and experience is what matters.

Benefits & What You Gain

• Monthly internship allowance (RM800.00 - RM1,000.00) per month
• Hands-on exposure to real HR operations and client-facing work from day one
• Structured mentorship - supervised by experienced HR professionals
• Practical knowledge of payroll, statutory compliance, and HRMS platforms
• Professional development opportunities
• Remote working arrangement

Pay: RM800.00 - RM1,000.00 per month

Benefits:

• Maternity leave

Work Location: Remote