全职 IT Help Desk Support - System Engineer 工作, 薪水, Trisilco Radiance Communications Selangor 公司招聘中 - Ricebowl

Key Responsibilities:

• Provide Level 1 Or Level 2 Technical Support and Troubleshooting Services to Customers and/or Partners.

• Ensure All Incidents and Service Requests Are Resolved Within the Agreed Service Level Agreements (SLA).

• Log, Track, Monitor, And Update Customer Support Cases from Creation Until Closure.

• Provide Customer Support on The Use and Administration Tasks of Cloud Telephony (IP PBX) And Session Border Controller (SBC) Solutions.

• Escalate Unresolved Technical Issues to Senior Engineers and /or Principals When Necessary.

• Assist In System Monitoring, Preventive Maintenance, Implementation, Deployment, Configuration, And Testing Activities.

• Prepare And Compile Daily, Weekly, And Monthly Operational Reports While Maintaining Proper Documentation of Support Activities and Resolutions.

• Participate In Rotational Shift Schedules and Hybrid Work Arrangements to Support 24/7 Customer Operations, Including Travelling to Customer Sites When Required While Maintaining Professional Customer Service.

Requirements:

• Candidate must possess at least a Bachelor’s Degree In Information And Communication Technology (ICT), Information Technology, Computer Science, Telecommunications, Data Networking, or equivalent.

• Fresh graduates are welcome to apply.

• Good troubleshooting and problem-solving skills.

• Good verbal and written communication skills in English.

• Ability to work independently and as part of a team.

• Must  be able to work on rotational shifts, weekends, public holidays, and hybrid work arrangements when required.

• Willing to travel for on-site customer support when necessary.

• Possess positive working attitude, willingness to learn, and strong customer service orientation.