Oversee the smooth and efficient operation of the medical facility, including front desk operations, manpower planning, and stock ordering across all branches.
Ensure operational efficiency and productivity through effective management of staff, inventory, and space.
Conduct regular stock counts and maintain accurate inventory control and procurement records.
Ensure smooth day-to-day operations while maintaining high standards of service, cleanliness, customer experience, and patient care.
Handle and resolve patient complaints professionally and diplomatically, providing excellent customer service when necessary.
Support practitioners, clinic assistants, and other departmental staff to promote a collaborative and effective working environment.
Manage responsibilities such as hiring, staff scheduling, overseeing facility operations, billing systems, implementation of policies and procedures, and ordering stock and equipment.
Provide training and guidance to branch and assistant branch administrative staff, as well as clinical team members, to ensure proper system implementation and compliance.
Participate in interdepartmental meetings, including management and branch meetings.
Coordinate closely with Heads of Department (HODs) to ensure smooth cross-functional collaboration.
Perform ad hoc tasks as assigned to support the overall success of all branches.