全职 User Success Engineer Intern 工作, 薪水, Dassault Systèmes Selangor 公司招聘中 - Ricebowl

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a User Success Engineer Intern in KL, Malaysia!

Delmia Quintiq customer success is to provide the best excellence to our customers, partners and Intern colleagues. As the front line of Delmia Quintiq technical support User Success Engineers ensures that all issues are acknowledged and processed within the agreed SLA.

Role Responsibilities & Job Descriptions:

• Handle all incoming support email sent to the support team.
• Provide predefined solutions to known problem.
• Handle license, user account, internal application related request.
• Act as accountability partner on red alert situations.
• Review internal support request.
• Monitor and notify DELMIA Hosted services systems related error
• Validate pre Go Live requirements for new customer.
• Audit customer Pages for ease of reference
  
  

Qualifications:

• General IT knowledge to be able to use IT terminology and concept
• Problem solving
• Testing and processing tools
  
  

What's in it for you?

• Work for the one of the biggest software company in Europe
• Gain exposure to a wide variety of industry experiences and IT technologies
• An international work environment with brilliant colleagues around the globe
• A conducive and supportive environment for personal and career growth
  
  

Inclusion statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.