Famsy Hiring! Full Time E-Commerce - Marketing Executive in Selangor - Ricebowl

We are looking for a proactive and detail-oriented E-Commerce Executive to oversee our daily e-commerce operations, online sales activities, customer experience, and order fulfillment coordination.

This role is ideal for someone who enjoys both operations and marketing, and is passionate about ensuring customers receive a seamless experience from order placement to delivery. You will work closely with our sales, production, and marketing teams to drive online sales growth while ensuring smooth operational execution.

• Coordinate and monitor daily e-commerce order processing and fulfillment activities.

• Ensure orders are fulfilled accurately and within committed timelines.

• Work closely with internal teams to minimize delays and resolve operational issues.

• Escalate and follow up on fulfillment or production-related concerns.

• Monitor order status and ensure smooth coordination between departments.

• Manage product listings, pricing updates, and platform maintenance.

• Plan and execute online campaigns, promotions, and marketplace activities.

• Monitor product performance and identify opportunities to improve sales.

• Support the achievement of e-commerce sales targets.

• Handle customer enquiries across e-commerce platforms and communication channels.

• Resolve customer complaints professionally and promptly.

• Ensure high levels of customer satisfaction and service quality.

• Oversee responses to Meta Ads and inbound customer enquiries.

• Ensure leads and enquiries are attended to accurately and within required response times.

• Monitor follow-up effectiveness and customer engagement.

• Prepare and maintain operational and sales reports.

• Monitor key performance indicators including:

  • On-Time Delivery

  • Cancelled Orders

  • Product Rejects/Defects

  • E-Commerce Sales Performance

• Diploma or Degree in Marketing, Business Administration, E-Commerce, or related fields.

• Minimum 1-3 years of experience in e-commerce, customer service, digital marketing, or related roles.

• Familiarity with Shopee, Lazada, TikTok Shop, Meta Business Suite, or similar platforms.

• Strong organizational and coordination skills.

• Able to work independently and manage multiple tasks simultaneously.

• Good communication and problem-solving skills.

• Proficient in Microsoft Excel and Google Workspace.

• Opportunity to grow into a leadership role.

• Exposure to e-commerce operations, digital marketing, and business management.

• Dynamic and fast-growing environment.

• Career development opportunities with a growing Malaysian brand.ABLE TO START IMMEDIATELY!