全职 Call Centre Executive - Senior Executive (Customer Service) 工作, 薪水, Alliance Medinet Selangor 公司招聘中 - Ricebowl

The Opportunity

We are a team of customer-centric people believing that experience is everything. We offer the opportunity to drive impact and purpose in creating positive customer experiences in a setting that is geared to improve patient/customer experience and outcome.

Being the primary point of contact for our patients, healthcare partners and clients, you take pride to be in a crucial role to engage in meaningful interactions with our callers with a ‘smile’ in your voice and display of effective problem-solving skills.

To succeed in this role, you must be passionate about delivering excellence in customer experience with a strong desire to learn. Be part of our talent community today, seize this opportunity to work with a team of experienced mentors who will guide and support your professional growth.

How you will make an impact

• Serve as the first point of contact for all customer and member enquiries.

• Provide accurate and timely responses to queries related to healthcare or employee benefits, eligibility, and claims.

• Assist callers in navigating our platforms, applications, and website to access available services.

• Issue emergency Letters of Guarantee (LOG) and record necessary details in the system.

• Update customer records promptly and accurately in the system.

• Handle complaints and complex enquiries professionally, escalating where necessary to ensure timely resolution.

• Support the Contact Centre Team Leader and Management with any other assigned duties.

Skills and Experience

• At least 1 year of experience in a call/contact centre, preferably in a healthcare or insurance environment.

• Strong customer service and active listening skills, with the ability to handle high call volumes professionally.

• Excellent communication skills and good overall computer proficiency to navigate multiple systems.

• Able to work under pressure with accuracy and attention to detail.

• Experience handling complaints and escalations is an advantage.

• Willingness to work rotating shifts, including weekends and public holidays.

• Ability to commit to the night shift is a plus.

To know more about our organisation, visit us at *************