- Nilai Malaysia
全职 Warranty Engineer 工作, 薪水, Valeo 公司招聘中 - Ricebowl
工作地点
职位描述
岗位职责
Field Early Warning procedure
- Detect field claim spikes with FEW triangles, analyse factors, create red flag until 15th of each month.
- Link VIM with Red flag within 48h: with VIM if known issue or VIM FEW to ensure the quick collection of the “Right” parts.
- Monitor the 3MIS claims for each claims categories and confirm efficiency of containment actions.
- Maintain customer part number in WINGS to ensure compliance with Valeo product hierarchy.
- Warranty return sample must be secured, follow the Valeo warranty part analysis procedure, comply with Customer and Valeo Warranty QRQC requirement including respect of timing.
- Should able to interface with OEM quality and service team, Dealer and End user to support the warranty concern, and to collect associated detailed field data. Presently logically to customer as required.
- Technically analyze the warranty part and present the % of Valeo liability on the failure and get the agreement on warranty liability.
- Statistical analysis of the raw warranty data from customer and able to make conclusion on the data analysis and escalate any quality and cost risk.
- Customer feedback and field analysis feedback should be communicated to different teams within the organization and able to bring the solution from them applying QRQC methodology.
重要安全守则
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