全职 Network Support Executive 工作, 薪水 up to MYR 3,000, LifeTech Solutions Selangor 公司招聘中 - Ricebowl

About us

We are professional and agile.

Our work environment includes:

• Modern office setting
• Food provided
• Wellness programs
• Growth opportunities

1. Proactive and reactive monitoring and support for all customers.

2. Front liner - receives the complaint and request via phone call or email (Operational issues).

3. 1st and 1.5 level support – Verify power status (equipment & premise), check customer equipment (NTU, router, modem, switches & UPS) and advise customer to reset/ reboot if necessary.

4. NSE also to verify basic configuration status for network devices using CLI (traffic flow, errors for interface (for performances issue) and etc…

5. Engage with ISP partner for case reporting, case escalation, follow up and update clients).

6. Provide consistent update to customer regarding the line status (hourly - based on case severity & customer’s requirement).

7. Prepare the ad-hoc request based on customer and other counterpart (of the company) request - Utilization, daily/weekly summary reporting etc…

8. Prepare the monthly performance report.

9. Prepare daily health check report during nightshift.

10. Check, follow up and keep updating daily in LTN ticketing system and close all resolved TT.

11. Escalation to the higher-level technical team based on escalation matrix.

Job Type: Full-time

Pay: RM3,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Meal allowance
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Application Question(s):

• Are you Malaysian ?
• What is your expected salary per month ?
• Are you able to do shift ?

Work Location: In person