Job Role: Shift Engineer – Data Center Operations
Employer: Data center operations & digital infrastructure services
Location: Kulai, Johor, Malaysia Job Type: Full Time – On Site
Experience: Minimum 1 - 2 years of hands-on experience in data center facilities operations, electrical/mechanical systems, or critical infrastructure environment.
Applicant: Local Malaysian citizens only
JOB DESCRIPTION
- Plan, coordinate, and support Operations related activities.
- Perform Alert Monitoring triggered from the monitoring system.
- Perform first level troubleshooting, resolution and escalation based on predefined troubleshooting guide provided.
- Creation of Incident details using ticketing system provided.
- Any other duties or projects as assigned by the Management.
- To execute emergency operations procedure (EOP).
- To support and response customer call, email, and chat.
- To monitor preventive and corrective maintenance activity.
- Data center house rule and policy enforcement.
- To support all kind of audit activity.
- To monitor and evaluate DC facilities performance and efficiency.
- To maintain Data center uptime and customer SLA.
- Response to Service Desk and service portal.
JOB REQUIREMENTS
- Diploma/Degree in in electrical, mechanical or technology related.
- Proficient in Microsoft Office, including Outlook, Word, Excel and PowerPoint intermediate level.
- Able to communicate and written in English.
- Interested in Data center facilities operations and maintenance for HV system, MV system, power generator, UPS, Chiller, Transformer, BMS, CPOS, DCIM and etc mission critical equipment.
- Self-driven, positive attitude, and team player.
Benefits:
Work Location: In person