全职 Customer Solutions Executive (Warehouse Operations) 工作, 薪水 up to MYR 3,500, SF Express Malaysia Selangor 公司招聘中 - Ricebowl

Customer Solutions Executive

Working Hours: 9:00AM to 6:00PM

Working Days: 5.5 days

Salary Package: up to RM 3,500

Location: U10 Bukit Raja

Key Responsibilities:

• Serve as the primary point of contract for assigned customers regarding warehouse operations and logistics matter
• Coordinate closely with warehouse, transport, and operations teams to ensure accurate and timely order fulfillment
• Monitor and manage inbound and outbound shipments, including documentation and system updates
• Ensure inventory accuracy through regular checks and reconciliation with warehouse records
• Handle customer inquiries, complaints, and service issues, providing prompt and effective solutions
• Prepare and analyze operational reports (e.g stock reports, order status, service performance)
• Support continuous improvement initiatives to enhance service quality and operational efficiency
• Ensure compliance with SOPs, safety standards, and customer-specific requirements
• Assist in onboarding new customers, including system setup and process alignment

Requirements:

• SPM level or above
• 1-2 years of experience in warehouse operations, logistics or customer service is a plus
• Good understanding of warehouse management systems (WMS) and inventory control processess
• Strong communication and coordination skills
• Problem-solving mindset with attention to detail
• Ability to work in a fast-paced and dynamic environment
• Proficiency in Microsoft Office, especially Excel
• Mandarin proficiency is a must
• Willing to work during weekends and public holiday (replacement leave will be given)

Pay: RM3,000.00 - RM3,500.00 per month

Application Question(s):

• Expected Salary
• Notice Period

Education:

• STM/STPM (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person