Internship - IT- Computer Science (May - Jun Intake) 工作, 薪水 up to MYR 1,000, SRKK Group Johor 公司招聘中 - Ricebowl

Job description:

Job Summary

We are seeking a highly motivated Technical Support Specialist to join our team. The ideal candidate will have a strong technical background, coupled with high curiosity and resourcefulness to troubleshoot and resolve customer inquiries effectively. If you have a passion for IT products and enjoy engaging with customers to provide solutions, this role is for you.

Key Responsibilities

• Respond promptly to technical inquiries from end-users, providing accurate information and guidance.
• Manage warranty cases efficiently to resolve customer issues with minimal inconvenience.
• Effectively utilize the ticketing system to prioritize and address critical issues based on urgency.
• Engage proactively with customers to ensure satisfaction and provide technical assistance as needed.

Job Requirements

Qualifications:

• Diploma or Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Fresh Graduates are welcome.
• Strong problem-solving abilities and attention to detail.

Key Competencies:

• Technical knowledge background
• High curiosity
• Resourceful problem-solving skills

Key Technical Skills:

• Proficient in troubleshooting customer issues
• In-depth knowledge of IT hardware products
• Excellent customer communication skills

Pay: RM800.00 - RM1,000.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Professional development
• Work from home

Application Question(s):

• Your internship period? (from DDMMYY to DDMMYY)
• Do you possess own transport? (Yes / No)
• Do you still need to further study after the internship? (Yes / No)

Work Location: In person