全职 Onsite Support Engineer 工作, 薪水 up to MYR 3,000, Xetron Solutions Pulau Pinang 公司招聘中 - Ricebowl

Job Summary

• Provide onsite technical support for hardware, software, and network-related issues
• Ensure smooth daily IT operations for end users
• Act as the first point of contact for troubleshooting and issue resolution

Key Responsibilities

• Provide onsite IT support to users (desktop, laptop, printers, POS systems, etc.)
• Install, configure, and maintain computer systems and software
• Troubleshoot hardware, software, and basic network issues
• Support Windows OS, Microsoft Office, and common business applications
• Set up and manage user accounts, email, and system access
• Perform system upgrades, patches, and routine maintenance
• Assist in network setup (Wi-Fi, LAN, routers, basic connectivity issues)
• Handle IT equipment inventory and asset tracking
• Provide basic training and guidance to end users
• Escalate complex issues to senior IT team when required
• Maintain proper documentation of issues and resolutions

Requirements

• Diploma or Degree in IT, Computer Science, or related field
• Basic knowledge of:
• Computer hardware & peripherals
• Windows operating systems
• Networking fundamentals (IP, DNS, Wi-Fi)
• 1–2 years experience in IT support (fresh graduates may apply)
• Good problem-solving and troubleshooting skills
• Strong communication and customer service skills
• Ability to work independently and onsite

Preferred Skills (Optional)

• Experience with POS systems or retail IT support
• Familiarity with remote support tools
• Basic knowledge of servers or cloud systems

Job Types: Permanent, Contract
Contract length: 12 months

Pay: RM2,500.00 - RM3,000.00 per month

Application Question(s):

• Can you start immediately?

Experience:

• IT support: 2 years (Required)

Work Location: In person