全职 Front Desk Receptionist 工作, 薪水 up to MYR 2,500, Headlines International Perak 公司招聘中 - Ricebowl

Responsible for handling guest check-ins and check-outs, managing reservations, answering inquiries, and providing excellent customer service to ensure a pleasant guest experience.

Key Responsibilities

• Welcome and assist guests in a professional and friendly manner.
• Perform guest check-in and check-out procedures efficiently.
• Handle room reservations, cancellations, and amendments.
• Answer phone calls, emails, and guest inquiries promptly.
• Process payments and issue receipts accurately.
• Maintain proper guest records and registration details.
• Coordinate with Housekeeping and other departments regarding room status and guest requests.
• Handle guest complaints professionally and escalate when necessary.
• Ensure front desk area is clean, organized, and presentable.
• Prepare daily reports and update system records.
• Follow hotel SOPs, policies, and security procedures.
• Perform any additional duties assigned by management.

Requirements

• Minimum SPM/Diploma in Hospitality or related field.
• Experience in hotel front office/customer service is an advantage.
• Basic computer knowledge and familiarity with hotel systems is preferred.
• Good communication and interpersonal skills.
• Able to work shifts, weekends, and public holidays.
• Well-groomed, responsible, and customer-oriented.

Working Conditions

• Shift basis operation.
• Uniform provided by company.
• May require overtime during peak periods.

Skills & Competencies

• Customer service
• Communication skills
• Problem-solving
• Multitasking ability
• Computer literacy
• Teamwork and professionalism

Pay: RM1,800.00 - RM2,500.00 per month

Work Location: In person