全职 Service Specialist (EV) 工作, 薪水 up to MYR 2,500, Edaran Otomobil Nasional Berhad Selangor 公司招聘中

Service Specialist (EV)

Edaran Otomobil Nasional Berhad

MYR1,800 - MYR2,500 每月

全职

Shah Alam, Selangor

保存

工作地点

Shah Alam Selangor Malaysia

职位描述

岗位职责

To transfer information from the Customer Care Advisor’s appointment arrangements.
To plan the necessary time resources for preparation.
To file orders in the IT system.
To arrange for provision of parts.
To ensure availability of specialists and transfer of relevant information.
To plan and arranging necessary third-party work, where applicable.
To inform customers in the event of changes in scope of service, or the agreed price or appointment.
To update customer details.
To conduct direct reception with the customer to determine extent of work necessary.
To conduct test drives, where necessary.
To offer appropriate alternative transport.
To calculate costs.
To advice the customer of extent, duration and cost of the work.
To sell additional services and products.
To prepare binding estimates if necessary.
To arrange the method of payment and any cost limits in case of additions to orders
To obtain customer’s signature for order confirmation / giving duplicate of order to the customer.
To handle over the repair order to the workshop; making any necessary agreements with the person responsible in the workshop.
To inform the customer in the event of divergence from agreed order.
To inform customers in the event of delays.
To ensure quality of work by final inspection, test drive and, if applicable, defect logging (Q-Check).
To give instructions for any necessary rework.
To pass on all relevant information for preparation of the bill, taking any warranty and goodwill cases into consideration.
To prepare any quality observation and defect reports necessary.
To present the bill and explaining the work carried out and, if applicable, the additional work done free of charge.
To advise the customer with regard to foreseeable servicing requirements in the future
To handle over the vehicle.
To conduct exit interview.
To come out with customer-oriented response to complaints.
To prioritize treatment for complaint cases with regard to deadline and capacity planning.
To follow-up after work has been completed.

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

Dental insurance
Free parking
Gym membership
Health insurance
Maternity leave
Professional development

Experience:

Service Specialist& Advisor: 1 year (Preferred)

Work Location: In person

重要安全守则

申请工作时，切勿提供您的银行或信用卡详细资料。不要转账或完成无关的在线调查问卷。如果您发现可疑内容，请举报此招聘广告。

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全职 Service Specialist (EV) 工作, 薪水 up to MYR 2,500, Edaran Otomobil Nasional Berhad Selangor 公司招聘中 - Ricebowl

Service Specialist (EV)

Edaran Otomobil Nasional Berhad