Transformation Intern 工作, Teleperformance Federal Territory 公司招聘中 - Ricebowl

Requirements

Education

• Currently pursuing or recently graduated in Computer Science, Engineering, Information Systems, Business Analytics, Industrial Engineering, Business, or related fields.

Technical & Functional Skills (Nice to Have)

• Basic knowledge of Microsoft Excel and PowerPoint.
• Low-code tools (Power Automate, Power Apps) – advantage.
• Data analysis or scripting – advantage.
• AI / automation concepts – advantage.
• Willingness to learn new tools quickly.

Soft Skills

• Strong curiosity and problem-solving mindset.
• Good communication and documentation skills.
• Comfortable working in a fast-paced environment.
• Able to work independently with guidance.
• Detail-oriented and organized.

What the Intern Will Gain

• Hands-on exposure to real enterprise transformation projects.
• Learning opportunities in automation, AI, Lean, and digital operations.
• Mentorship from senior transformation leaders.
• Opportunity to convert to full-time role based on performance.
• Portfolio of real projects and business impact.

• Transformation & Process Improvement Support

• Assist in analysing existing business processes and identifying improvement opportunities.
• Support documentation of workflows, pain points, and solution designs.
• Help prepare business cases, impact analyses, and basic ROI calculations.
• Support change adoption activities, including training materials, guides, and communications.
• Digital & Automation Enablement

• Assist in building simple automations, dashboards, or prototypes using tools such as Power Automate, Power Apps, Excel, or other low-code platforms.
• Support data preparation, validation, and reporting for transformation initiatives.
• Participate in testing, UAT coordination, and deployment support.
• Stakeholder & Project Support

• Support project tracking, meeting minutes, action tracking, and documentation.
• Assist in coordinating with internal stakeholders (Operations, IT, QA, Innovation).
• Prepare presentations and progress updates for internal reviews.
• Learning & Capability Building

• Actively participate in training related to AI, automation, Lean, and digital tools.
• Apply learnings in live projects under guidance.
• Contribute ideas for process improvement and innovation initiatives.