全职 IT Infrastructure Support Engineer 工作, 薪水, NSearch Global Selangor 公司招聘中 - Ricebowl

Our client, one of Asia-Pacific’s leading organizations is looking for:

IT Infrastructure Support Engineer

Responsibilities:

• Provide day-to-day support for infrastructure services (servers, storage, network, cloud, workplace technologies)
• Monitor system performance and escalate issues promptly; Assist in incident and problem resolution, including root cause analysis.
• Be available during off-office hours when required for critical issues or emergencies.
• Support change management processes and maintain accurate documentation.
• Ensure compliance with IT standards and security policies; Coordinate with vendors and service providers for issue resolution.
• Participate in infrastructure projects and upgrades

Requirements:

• Degree / Diploma in Information Technology or related field with minimum 2 - 4 years of experience in IT infrastructure support or service management
• Basic knowledge of networking, servers, and cloud technologies.
• Familiarity with ITIL processes is an advantage; Strong problem-solving and communication skills
• Certifications such as ITIL Foundation or cloud-related (AWS, Azure) are a plus
• Ability to work in a 24/7 operational environment