全职 Assistant Customer Service Manager 工作, 薪水 up to MYR 5,000, Polymorph Recruitment Selangor 公司招聘中 - Ricebowl

Responsibilities

• Support the Customer Service Manager in overseeing daily client service operations.

• Handle customer inquiries, service issues, and shipment updates in a timely and professional manner.

• Coordinate with internal departments such as operations, sales, and customs to ensure service quality and delivery timelines.

• Build and maintain strong relationships with key customers, ensuring their logistics requirements are met.

• Assist in developing and implementing service improvement initiatives to enhance customer satisfaction.

• Prepare service performance reports and assist in staff training where necessary.

Requirements

• Minimum 5 years of experience in logistics, freight forwarding, or customer service.

• Strong interpersonal and communication skills with customer-oriented thinking.

• Ability to multitask and handle client demands under pressure.

• Mandarin-speaking candidates will have an added advantage.

REMUNERATION PACKAGES:
Basic: RM 5,000
EPF, SOCSO, EIS

Benefit:
Annual Leave, Bonus & Etc
Working Days: Mon – Friday, Sat
Working Hours: 8.30 – 5.00pm / 9.00-12.30pm (alternate after probation)