IPP Malaysia Hiring! Full Time JR EXECUTIVE - CLIENT RELATIONSHIP MANAGEMENT in Selangor - Ricebowl

Company Description

IPP Malaysia is a one-stop solution provider specializing in high-hygiene packaging. The company is dedicated to delivering innovative and high-quality packaging solutions to meet the diverse needs of its customers. Leveraging state-of-the-art technology and expertise, IPP Malaysia is committed to excellence and customer satisfaction. Located in Bukit Raja, the company is a trusted partner for businesses seeking reliable packaging services.

Responsibilities

• This is a full-time on-site role for a Junior Executive - Client Relationship Management located in Bukit Raja.
• The role involves providing exceptional customer support to ensure customer satisfaction by handling inquiries, resolving issues, and maintaining clear communication with clients.
• Ensuring that all customer requirements are met in a timely fashion by liaising effectively with internal departments
• To arrange with the forwarders and transport providers and make the required bookings for all deliveries as soon as the purchase orders are received from the customer
• To ensure all the relevant shipping and other documents required for the export and clearance of products is generated from the system on time and accurately and passed on to the customer without delay
• To ensure all invoices are generated accurately and sent out to the relevant customer in a timely fashion and all debt is collected in a timely manner
• Handling all customer complaints by ensuring clear and concise reports are prepared and submitted to the customer within the established timeframes by coordinating with the required personnel and ensuring a full root cause analysis is carried out and proper corrective/preventive action is taken to address the issues
• To assist the Marketing Manager with communicating closely with customers to understand their requirements for the year and hence be able to meet their needs in relation to new/promotional launches
• Preparing daily, weekly and monthly sales reports and all other reports required by the customer and carrying out the required research and producing documents, briefing papers, reports and presentations for the Marketing Manager/on behalf of the company
• Co-ordinating with logistic providers to ensure transportation arrangements are made on a timely basis to meet customer deliveries in full and on time (DIFOT)
• To ensure that all information are updated in a timely fashion and maintained accurately on the ERP System
• To comply with all company policies, procedures and regulations and take all necessary precautions to ensure product safety and quality is never compromised in the course of carrying out all your duties and tasks
• Analyzing processes and implementing measures which will effect continuous improvements to efficiencies and product quality, in accordance with Company’s Quality & Food Safety Policy as well as our Manufacturing Philosophy
• Responsibilities include managing and documenting customer interactions, supporting customer service management processes, and contributing to the improvement of customer experiences by assisting in implementing customer feedback.

Qualifications

• Strong Interpersonal Skills to effectively engage with team members and customers
• Proficiency in English to communication with international customers
• Proficiency in Client Support and Client Service to resolve client issues in a prompt and professional manner
• Experience in Customer Satisfaction and Customer Service Management to meet and exceed client expectations
• Ability to work in a team-oriented environment and collaborate effectively with colleagues
• Excellent problem-solving, communication, and organizational skills
• Proficiency in relevant software tools and systems is an added advantage
• Experience in similar customer-facing roles is preferred but not mandatory