Neuron Solutions Hiring! Full Time Shift Engineer – Data Center Operations (Mandarin Speaker) in Johor - Ricebowl

Job Role: Shift Engineer – Data Center Operations (Mandarin Speaker)

Employer: Data center operations & digital infrastructure services

Location: Johor, Malaysia

Job Type: Full Time – On Site

Language Required: Mandarin

Experience: Fresh graduates are encouraged to apply. Candidates with internship, academic project, or up to 1 year of hands-on exposure in data center facilities operations, electrical/mechanical systems, or critical infrastructure environments will have an added advantage.

JOB DESCRIPTION

• Plan, coordinate, and support Operations related activities.
• Perform Alert Monitoring triggered from the monitoring system.
• Perform first level troubleshooting, resolution and escalation based on predefined troubleshooting guide provided.
• Creation of Incident details using ticketing system provided.
• Any other duties or projects as assigned by the Management.
• To execute emergency operations procedure (EOP).
• To support and response customer call, email, and chat.
• To monitor preventive and corrective maintenance activity.
• Data center house rule and policy enforcement.
• To support all kind of audit activity.
• To monitor and evaluate DC facilities performance and efficiency.
• To maintain Data center uptime and customer SLA.
• Response to Service Desk and service portal.

JOB REQUIREMENTS

• Diploma/Degree in Electrical, Mechanical, or a related technology field.
• Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint – intermediate level).
• Able to communicate and write effectively in English and Mandarin.
• Interested in data center facilities operations and maintenance, including HV/MV systems, power generators, UPS, chillers, transformers, BMS, CPOS, DCIM, and other mission-critical equipment.
• Self-driven, with a positive attitude and a strong team player mindset.