全职 Front Office Manager 工作, 薪水 up to MYR 4,500, Asia Career Pahang 公司招聘中 - Ricebowl

Key Responsibilities

• Oversee all front office operations including reception, check-in/check-out, guest relations, concierge, bell desk and reservations to ensure smooth daily operations.
• Lead, train and manage the front office team to deliver exceptional guest service and maintain high service standards.
• Handle guest complaints, feedback and VIP requests professionally to ensure guest satisfaction and retention.
• Monitor room inventory, room allocations and occupancy to maximize operational efficiency and revenue opportunities.
• Coordinate closely with Housekeeping, Sales, Security and other departments to ensure seamless guest experiences.
• Prepare staff schedules, conduct performance evaluations and support employee development and training initiatives.
• Ensure all front office procedures, reports, cashiering, and audit requirements are accurately maintained.
• Maintain hotel brand standards, policies and service quality at all times.
• Monitor departmental performance, operational costs and productivity.
• Assist in developing and implementing operational strategies to improve guest satisfaction and efficiency.

Requirements

• Minimum of 4–6 years of experience in Front Office operations with managerial experience preferred in a hotel environment.
• Experience in luxury or internationally branded hotels is an advantage.
• Strong leadership, problem-solving and team management skills.
• Excellent communication and interpersonal skills in English and Bahasa Malaysia. Additional languages are an advantage.
• Ability to work flexible hours including weekends and public holidays.
• Familiarity with hotel property management systems (e.g., Opera).

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM4,500.00 per month

Benefits:

• Free parking
• Gym membership
• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development

Experience:

• Managerial: 2 years (Preferred)
• Front Office: 4 years (Preferred)

Work Location: In person